Frequently Asked Questions


All Transactions are in accordance to the Singapore Logistics Association Standard Trading Conditions.

With the implementation of ISPM 15 by various countries, wood packaging materials destined to these countries are required to be treated with heat or fumigated, to prevent the introduction of wood pest into their country. Please refer to the list of countries that implementated ISPM 15.

With effect from 1 April 2013, Singapore Customs requires all declarations to be submitted before the goods are exported, including non-controlled and non-dutiable goods exported by sea and air. We have termed this requirement as Advance Export Declaration (AED).

Effective from 1st July 2016, SOLAS requires all packed container to have a verified weight before loading onto a ship for export.
Please refer to our VGM page for more details and more FAQ here.